Refund policy

Returns
The returns policy lasts 30 days for UK orders and 60 days for international orders.

Contact me at vicki@vickibrowndesigns.com for full details on how and where to return your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are non-returnable:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at vicki@vickibrowndesigns.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.